We've invested in cutting edge storage and packing facilities, we inspect
every batch of trees prior to shipment, and we partner with the right carriers
to get your trees to you as quickly as possible. We do all this to ensure the
viability of your trees, and we generally have very high survival rates (90%+)
but at the end of the day we are still dealing in a living product and that
means some trees will not make it.

That is simply the nature of planting anything, from years of growing trees
we know that you can do everything right and still have a few trees that don't
make it. That's why we guarantee that our trees will emerge from
dormancy in the spring. If they don’t, we'll cover them by issuing you a store credit for the amount you paid for those trees. We don't want our customers to spend their money on anything
less than a healthy living tree.

Guarantee Conditions

All we ask is that you care for your trees properly and protect them to give
them the best possible chance for success.

For our guarantee to apply you must:

-Follow our planting instructions (these will be included in the box
with your trees and can be found here)

-Protect your trees using one of our Tree Tubes found in the Growing Supplies
section of our store

-Claims must be made by June 30th of the growing season following your order

- Our guarantee does not cover damage caused by planting trees outside their hardiness zones, trees that are shipped outside our regular shipping timeframes at the request of a customer, improper handling/ planting practices, or physical destruction (ex. trees being hit by mowing equipment, destroyed by animals, etc.)

That’s it!

If you need to make a claim please contact us via email and we will get the necessary
info from you to get you taken care of. That's just part of the Whitetail Hill
Advantage!